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Good Practice Guide

Using flexible work to facilitate thriving

Workplace flexibility is no longer merely about accommodating an individual’s needs, it extends to change to work hours, practices of work and schedules of work, in order to deliver optimal performance as well as supporting employee well-being.

Flexible work is an important component of a high performing organisation.

While flexible work has historically been about individual level interventions, put in place to accommodate specific individual needs (for example, flexible start and finish times, part-time work or work from home); the future of workplace flexibility includes redesigning work within teams and whole organisations to promote flexibility.

This mindset shift means making flexibility a part of all roles, at any level – across whole teams and businesses; and making flexibility a part of workplace culture.


The Diversity Council of Australia has developed the guide Future Flex : Mainstreaming Flexibility by Design, aimed to provide practical direction for leaders, teams and individuals on how to use work design to implement workplace flexibility. Although this guide has a focus on retail environments, its content is applicable to other working environments.