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Case Study

Embedding Positive Work Design Practices

When work is optimally designed it creates conditions for connection, high performance, and growth, which allow employees to flourish and thrive.

A large Federal Government agency wanted to embed positive work design practices into their workforce planning and decision-making activities. In particular, they sought to review their existing work design and mental health processes and obtain guidance on ways in which to improve work design practices within the agency.

Phase One: Thrive at Work Framework

Having already implemented an extensive mental health strategy, the agency wanted a way to evaluate the effectiveness of the strategies they had in place. FOWI used a multimodal data capture process which involved:

  • Facilitated focus groups
  • One-on-one interviews
  • An extensive document review
  • Analysis of historic employee experience survey data

This information was collated and assessed against the Thrive at Work framework, looking at the availability of resources and processes in addition to the maturity of their implementation.

Phase Two: SMART Work Webinars

The agency wanted to upskill their line managers and HR professionals in how to better embed positive work design practices in their day to day roles. Working in close consultation with the agency, FOWI identified the unique needs of each training group. With the SMART work framework as a basis, our psychologists delivered two tailored webinars.

Phase Three: Work Redesign in a Call Centre

In order to put into practice the learnings gained in phases 1 and 2 of the project, the agency launched a redesign pilot project in one of their call centres. The process began with a full brieļ¬ng from the director, followed by interviews with team leaders. From here, FOWI conducted a survey to all staff asking them about the core work design components of their job. Focus groups were then conducted, upskilling participants in work design concepts. Data from the interviews, surveys (current and historic) and focus groups were analysed and compiled into a report with recommendations.


  • The Thrive at Work framework allowed the agency to assess their existing mental health strategy on a wholistic level.
  • The maturity tracking inbuilt in the Thrive at Work Framework enabled the agency to effectively evaluate their existing initiatives.